Frequently Asked Questions

All of the products and approvals are strictly controlled by our Hospital. You are ordering directly from us but with the convenience of ordering "on-line".

Yes. For all authorized diets, Mollie’s will automatically send you a reminder to reorder. This will help ensure that you do not run out of products, and continue to give the benefits of continued and consistent care to your pet

Our Web Store uses secure transaction and encryption technology. Security is immediately activated when you log in. No one can access your personal information transmitted over the web. All names and personal information in our database is encrypted and unreadable without the proper security passwords and is not given out to anyone.

Most orders should arrive at your door within 3-5 business days. Shipments are delivered through courier . For in-clinic pick-up, the order should be available within 2-3 business days.

Call us anytime at the number listed at the top of this web page. We are here to help you.

All items will be delivered by courier. In Alberta, Manitoba and Saskatchewan you will be required to sign for the order when it is delivered. If you think that you will not be home for the delivery, you need to obtain a sticker from Purolator.. The details on how to obtain this sticker will be included in your Order Confirmation email. It will also have been included in your registration email.

No – at this time we are unable to ship to P.O. boxes

AutoOrder lets you schedule regular deliveries of you pet’s food and supplies.

Just add your favourites items to your cart, proceed to checkout, select “Yes” to AutoOrder at checkout, and set your schedule.

There is no membership fee and you can cancel at any time.

Go to AutoOrder and click on the “Edit” link on your computer. Under subscription details you can change the shipping frequency, next order date or shipping location.